Jordan added that Paul’s communication and care made a real difference:
“You could pick up the phone and call him anytime. He was so supportive and would move mountains to make things happen. He even asks how you’re going outside of the build—not just about the house, but about you.”
That personal level of care gave them confidence throughout the journey, especially during inspections and handover.
“Even during the Practical Completion Inspection, he was already spotting things we hadn’t noticed—he just wanted everything perfect.”